Designed To Order Florist — Establishment and florist at 10 Mayfield Road, Manchester, Connecticut.

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  • May, 22 2019
    Selina Stratton
    2
    Beautiful arrangement, great for simple request. I really wanted to work with them for my wedding because of the beautiful arrangements I've seen come out of there. The experience was less than pleasant.

    I live out of state but we are getting married close to DTO's location. I made a trip from CA to CT and had an appointment (booked weeks in advance) to sit and talk design- the owner Donna was 30minutes late. No big deal I was patient as she sent me a text explaining, she arrives, we talk design. I was guaranteed an estimated cost by 10/1, I didn't receive it till 10/19... Ok late again, no big deal the wedding is next year, I have time. The quote was twice as much as we wanted to spend, nearly $5000. Feeling discouraged I replied thanking Donna her for her time and letting her know though I really wanted to work with her, I didn't know how I could possibly get the look I wanted while cutting the cost in half. She proposed we have a phone conversation and talk about other options, which we did. I tried to convey I thinks she's a great artist and really wanted to work with her, but I didn't want to comprise the look I was going for.. She offered similar options that were less expensive, I proposed simplifying the bridesmaids bouquets and other things I didn't feel would compromise the look. We wrap up the call and based on my notes where we cut cost we were close to my $2500 budget. Then I receive the new quote... It was roughly $3300. I reply defeated and sad thanking her again for her time and expressing my concern with the cost being out of our budget still. As a mathematical thinker, I this time share more specifically what we can spend and where to achieve our budget. I believe $2,500 on wedding flowers is by no means being cheap, especially considering we are only looking for your basics- bridal party, table arrangements, and 2 bouquets for the ceremony site. My fiancé and I work hard and have saved up to afford the wedding we want. I was extremely offended by the final email I received stating I was "devaluing her expertise and work" and that "it's time I look elsewhere". I manage a retail shop, and I do truly enjoy DTO's work. I never once tried to "devalue" her work, I said lots of thank you's and kept asking for her expert advice. I was patient with all of the tardiness and now nearly 2 months later I'm back at the drawing board "looking elsewhere". $2,500 is nothing to scoff at and I will take my business elsewhere since it's apparently under DTO to work with such a budget.
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